1. Overview
Ranch Hand Construction Company respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, online forms, phone communications, SMS messaging, and email communications. By using our website or communicating with us, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
Personal & Contact Information
- Name
- Phone number
- Email address
- Property address
- Mailing address
Service Information
- Roofing project details
- Inspection notes
- Estimate requests
- Photos or documentation you provide
Communication Data
- Emails
- Call logs
- SMS communications
Website & Technical Data
- IP address
- Browser type
- Device type
- Referring URLs
- Pages visited
- Cookies and analytics data
We only collect information necessary to provide roofing, inspection, and related services.
3. How We Use Your Information
We may use your information to:
- Provide roof inspections, estimates, and services
- Schedule appointments and send reminders
- Respond to inquiries and provide customer support
- Communicate project updates
- Send billing or warranty information
- Improve our website performance and customer experience
- Send marketing communications only if you opt in
- Comply with legal obligations
- Prevent fraud or misuse of our services
We do not sell your personal information.
4. Text Messaging & Mobile Information
If you provide express consent to receive SMS messages from Ranch Hand Construction Company, we may send messages related to:
- Appointment confirmations and reminders
- Roof inspection updates
- Estimate and project communications
- Customer support responses
- Service notifications
- Promotional messages if separately opted in
Important disclosures:
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- Text messaging originator opt-in data and consent will not be shared with any third parties.
- We may share information with service providers solely to operate our business. These providers may only use your information to provide services on our behalf.
- Message frequency varies. Message and data rates may apply.
5. Consent, Opt-Out & Help
Consent
You will only receive SMS messages if you provide express consent through a website checkbox, written request, or direct communication.
Opt-Out
You may opt out of SMS communications at any time by replying STOP.
6. Cookies & Analytics
We may use cookies and third-party analytics tools to:
- Understand website traffic
- Improve functionality
- Analyze marketing performance
- Remember user preferences
Cookies are small files stored on your device. You can adjust cookie settings through your browser at any time. Disabling cookies may affect some website functionality. We may use third-party tools such as Google Analytics to collect aggregated, non-personally identifiable data.
7. Information Sharing
We may share your information only in the following situations:
- With trusted vendors who help us operate our website and services such as hosting, CRM platforms, communication tools, and analytics providers
- To comply with legal obligations
- To enforce our policies
- To protect our rights, safety, or property
- In connection with a merger, acquisition, or business transfer
We do not sell, trade, or rent your personal information to third parties.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Need a Roof You Can Trust?
Ranch Hand Construction is a GAF Certified, locally owned roofer serving Buda, Kyle & the greater Austin area since 1999.